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Wetsuit FAQs

A good wetsuit should last a careful owner anywhere from 4 to 10 years or even more. The main factor influencing its lifespan will be how much use it sees, as long as it is handled and cared for as it should. You should note that quality or price also influences wetsuit lifespans, with cheaper suits often developing tears or zipper problems much sooner than higher-end suits.

Once out of the water, rinse it out with cold water to get rid of any salty water, sand, or pebbles that might be in there. Ideal storage should be over a round, smooth surface like a balcony railing, for example, to ensure no edges stress or damage the sensitive rubber. Be careful NOT to store your wetsuit under direct sunlight, as this will degrade the neoprene and shorten the wetsuit's lifespan.

For best results, use a wetsuit cleaner and cool water. Mix the cleaner into the tub of water, then take your wetsuit, turn it inside-out, and submerge it fully into the water. Gently knead the solution into the suit, then leave it to sit in the tub for 10 minutes or so. Pour out the mixture and rinse the wetsuit thoroughly in fresh, cool water. Washing machines are not recommended but set the spin cycle to slow and use cold water if you insist on using one.

You should first make sure that both you and the wetsuit are dry to make the process easier. Preferably in a cool spot, start by getting your feet through their proper openings. Do this gently, taking care not to pull too hard. You can place a plastic bag over your feet as you do this if you have trouble at this stage. The rest will simply be rolling the suit up past your groin (make sure it fits snug all along the way) and up to your chest. Put your hands through their openings, and all that will remain will be to zip up and hit the water.

The nitrogen-infused in wetsuits not only provides insulation but helps wearers float easier. It is much easier for a person without a wetsuit to drown than one wearing one, although it does happen sometimes. Thicker wetsuits will provide a higher degree of buoyancy than thinner ones, and divers will sometimes have to wear weight to counteract this buoyancy and allow them to sink deeper with ease.

Surfers wear wetsuits when they go out onto the water for a couple of reasons. Wetsuits provide them with protection from the cold, especially in certain weather conditions. The gas embedded in the neoprene also provides them with a degree of buoyancy, helping them get back to the surface of the water quickly in case they should wipe out (fall off their board). They will also be protected to a large extent against potential scrapes, abrasions, and stinging marine creatures.

Wetsuits come in various thicknesses, and the best choice for you will depend on what you intend to be doing while wearing them. In general, the thicker the wetsuit, the warmer it will keep you, but the less agility or mobility it will allow. A surfer, for instance, might prefer a 3/2 (3mm in the torso and 2mm in the limbs) wetsuit for greater flexibility, while a diver going into deep, cold waters might be better off with a thicker 5/3 suit.

My Account FAQS

Yes, there are some perks for you to have an account with us: Quick checkout process; Easily view your order status and order history.

Please contact us so we can change your email address. We can change your email address, name, and address.

On the login page, click “Forgot your password?” and you’ll be redirected to a page where you can create a new password.

Payment FAQS

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

We accept PayPal payments, which means that you can complete your payment through credit cards (such as Visa, MasterCard, American Express, etc.), bank accounts, buyer credit, or PayPal account balances. If you don't have a PayPal account, don't worry! You can directly pay with your credit cards.

All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

Order FAQS

If something is still missing, please contact us immediately.

Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.

We will email you as soon as your order has shipped. You can login your account, see the tracking number and track the parcel by going to the website we suggest.

The delivery time is based on the location you live in. Once the order has shipped, we will a shipping confirmation to you so that you can view your order status. We are not responsible for delays caused by the customs department in your country.

Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacational address as we do not know how long the destination's customs department will have the package on hold.

Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuation. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead.

Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we'll confirm once the modification has been made. Please note that any orders that have already been packed or shipped cannot be modified or cancelled. Any order changes or cancellation after you receive the order will abide by our return policy.

Shipping FAQS

Yes, we offer free shipping site wide. However, the Free Shipping plan usually takes longer for the order to arrive. If you would like to receive your order quickly, please select our Express Shipping method, which of course is faster but more expensive.

The prices displayed on our site are tax-free, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

Your order will be shipped via EMS, DHL or FedEX, depending on your destination or selected shipping method.

All orders are handled and shipped out from our warehouse in China. Please allow extra time for your order to be processed during holidays and sale seasons. Most of items will be shipped out in 1-3 business days. Some may take longer if your order includes popular items experiencing stock availability issues, so some orders might take between 3-6 business days to process. Please contact us if you do not receive shipping confirmation after 6 business days from the day you completed your payment.

Return & Refund FAQS

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.

Processing returns may take up to 7 business days from the day we receive your return. We will email you to confirm once your return has been processed.

Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

If the responsibility is ours, the return shipping cost is on our side. If not, all return shipping fees and other miscellaneous fees are the responsibility of the customer.

If you are not happy with your purchase and wish to return an item, please contact us within 7 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved. For details, please see our Return Policy. All returns must be in original condition with packaging intact.

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